Frequently Asked Questions
Can I book appointments online?
Not at this time. Prior to scheduling your first visit, we prefer to set up a phone conference with you to make sure your needs are a perfect fit for our services. Also, we want to get a good understanding of your circumstances so we can make sure your first visit with us is amazing. After the initial in-person session, your physical therapist will coordinate the scheduling of future visits directly with you.
Do you accept insurance?
Why don’t you accept insurance?
Our aim at B.I.O. PT is to provide the best care that we can for each patient during every visit. To do this, we believe we need the freedom to use the best tools and skills available to us as physical thereapists without the constraints of billing codes and reimbursement rates dictated by insurance companies. Therefore, we have elected to not particpate in insurance networks.
Where are you located?
Our practice is located in beautiful Piedmont, CA on the corner of Grand Avenue and Linda Avenue. We are on the second floor in Suite #201. Look for the door with our beautiful gold foil logo. Our address is 1375 Grand Avenue, Suite #201, Pieldmont, CA 94610. Click the link to get directions.
What services do you offer?
What is your cancellation policy?
Am I required to add a payment credit card to my profile?
What if I’m running late for my appointment?
How do I know how many visits I have left on my pack?
Can I let others use visits from my pack?
How do I get a super bill?
What if my insurance company won’t reimburse me?
How can I refer my friends and family?
Do packs expire?
Do you accept walk-ins?
What is the price for a visit?
How do I get more information about the Injury Prevention & Intervention Program for my department, team, or company?
I still have questions.
Do you have parking?
Yes. There is free parking in the parking lot behind the building. The entrance to the parking lot is located on Linda Avenue. There is also ample free street parking; just be careful to read parking signs for restrictions and hours.
What should I wear?
Please wear comfortable workout clothes and athletic footwear that allow you freely move and exercise. If possible, wear clothing that allows easy access to the treatment area. For example, wear shorts if you are visiting us for a knee issue.
Which forms of payment may I use for my visit?
Only credit card payments are accepted. We accept Mastercard and Visa credit cards. You can provide your credit card number at the time of your visit, or more conveniently, safely store it with your online profile for a streamlined payment experience. Checks and cash payments are not accepted.
Do I need a perscription from a doctor in order to receive physical therapy treatment?
No. Physical therapists in the state of California have direct patient access. This means, a doctor referral or perscription is not required for physical therapy. Doctors of Physical Therapy have many tools and techniques to identify and treat many injuries and conditions without the need for imaging or intervention of a medical doctor. If we believe you need a medical doctor's attention, we will refer you to your medical doctor for follow up.